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-   -   How can I uninstall the IPOCC? (http://support.avaya.com/forums/showthread.php?t=4830)

bennylu 07-07-2014 10:03 PM

How can I uninstall the IPOCC?
I have a new customer that had IPOCC 9.0.2 installed but have never been programmed because we were waiting for TAPI license. I tried to upgrade it to 9.0.3 but there is error messages for some modules. I think the best way is to uninstall everything but there has about 10 different IPOCC programs. What's the best way to uninstall them?

marquardt 07-07-2014 10:41 PM

Use Control Panel
1. Administratiove Tools - Services
2. Stop Service IPOCC Watchdog
3. Control Panel - Programs - Programs and Features
4. Uninstall all IPOCC programs
5. For all Databases use Change - Remove

perki12 07-13-2014 06:43 AM

What if the option for Remove is not there? It is asking for a Sybase DB login?

perki12 07-13-2014 06:44 AM

Sorry that is for the indivudal DB's for IPOCC, not the SYbase.

marquardt 07-14-2014 10:02 PM

Remove a Adaptive Server Enterprise installation
To remove the database, proceed as follows.
1. Remove all CIE database setups with the control panel.
2. Start
Sybase - Adaptive Server Enterprise - Server Config.
3. Mark Products -
Backup Server.
4. Click
Remove Backup Server.
5. Click
Ok. If several instances of Backup Server are present, then you must remove all.
6. Quit
Remove Backup Server! Continue? with Yes.
7. Quit
Exit SyConfig and ReBoot now with Ok.
8. Mark Products -
Adaptive Server.
9. Click
Remove Adaptive Server. If several instances of Adaptive Server are present, then you must
remove all.
10. Quit
Remove Adaptive Server! Continue? with Yes.
11. Quit
Exit SyConfig and ReBoot now with Ok.
12. Click
13. Start the computer.
14. Start
Control Panel - Software.
15. Mark
Sybase Software Developerís Kit.

16. Click
17. Follow the guide line. Click Next in all dialogs.
18. Mark
Sybase Adaptive Server Enterprise Suite.
19. Click
20. Follow the guide line. Click Next in all dialogs.

21. Delete the installation paths, e.g.

sharm112 08-12-2014 05:17 PM

Backup config?
How can i backup IPOCC ? I dont mean database but IPOCC configuration. Actually i want to backup existing config and then build IPOCC again and then restore that confi.

christopherv 08-13-2014 03:48 AM

The configuration is stored in the cc database, so backing up the database is the only way. The task flows and IVR scripts can be exported.

marquardt 08-14-2014 08:14 AM

Backup cc and c3k - important
The configuration is in cc and c3k.
Backup both databases.

I you use the UM Archive also backup umarchive.

Also for adb.

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