Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   IPOCC- IVR Abandon calls handling (http://support.avaya.com/forums/showthread.php?t=14124)

arshad2 10-22-2019 07:11 AM

IPOCC- IVR Abandon calls handling
Hi All,
can anyone know how to handle IVR script or Task flow that any call disconnect by caller should not treat as abandon call at any IVR stage, only calls in agent waiting queue treat as abandon calls.

once call come under agent waiting queue, is already treating as abandon, no issue, only above mentioned call disconnected by caller are treated as abandon call in IVR scripts, that wanted do not wanted.

even Automatic Agent IVR script is not handling it and treating as abandon call.
any suggestion ??.

IPOCC Rls 10.xx


ramir356 07-31-2021 09:03 AM

ipocc - ivr abandon calls handling
hello my system is presenting the same problem. first repair the ipocc, it did not work. I already applied an update to and I don't fix it either.

All times are GMT -7. The time now is 03:04 AM.