Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   Vector Commands (http://support.avaya.com/forums/showthread.php?t=12186)

ccasey3 11-17-2016 11:20 AM

Vector Commands
I am trying to do a command in a vector to have the callers exit out of the queue and to to a voice mail box after waiting too long in the queue. Can anyone assist me in that???:confused:

hpenni 11-18-2016 04:29 AM

Step 1: Queue-to Skill 1st
Step 2: wait-time ...
Step 3: collect 1 digits after announcement NNNN for none
Step 4: goto step 10 if digits = 1 (caller selects 1 to come out of the queue)
Step: 5: goto step 2(loops, caller in the queue)

Step 10: messaging skill (messaging huntgroup) for extension NNNN

All times are GMT -7. The time now is 02:54 AM.