Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Agent User Interface and audio notification release 10.1 (http://support.avaya.com/forums/showthread.php?t=13052)

anuss 11-03-2017 07:27 AM

Agent User Interface and audio notification release 10.1
 
Has anyone been able to get the Audio to work in release 10.1 if the agent minimizes the user interface?

lebon 11-06-2017 12:22 PM

HI,

- I think this feature works with the Web UI, but I may have been wrong

Yvan

anuss 11-08-2017 08:05 AM

Documentation states it works with WebUI and User Interface.

anuss 12-11-2017 06:45 PM

Turns out the new Audible/Visual feature is directed to email and chat if minimized. Telephony is visual only.

kruegerb 12-19-2017 09:40 AM

Audio notifaction for voice in WebUI only, because need ringing in case of using WebRTC,
WinUI is allways used with phone which has its own ringer.


All times are GMT -7. The time now is 02:57 AM.