Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   IPOCC contact detail report (http://support.avaya.com/forums/showthread.php?t=13158)

rawat25 12-13-2017 02:46 AM

IPOCC contact detail report
 
Hi Team,

Below requirement can be possible in IPOCC contact detail report.

Can we report on repeat calls ie how many calls did we get today where the customer had to ring back twice?

kruegerb 12-19-2017 09:36 AM

In counter based reports are counter for redial

rawat25 12-20-2017 04:49 AM

thank you for the response.

Do we have this counter in Contact detail report?


All times are GMT -7. The time now is 01:09 AM.