Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   Dialog Designer encoding problem (http://support.avaya.com/forums/showthread.php?t=61)

uncleavaya 02-23-2010 03:16 AM

Dialog Designer encoding problem
1 Attachment(s)
I’m sitting here pulling my hair out because dialog designer would not do what I tell it to do … I just wonder if someone has seen this problem with encoding wav files before.
My .wav files are correct and using the correct encoding. I can play the file and it’s been copied into the /data folder in DD project, and can be played.
For some reason when I add the file into the phraseset it appear blank, even if it’s copying 35kb of file into the folder.
This is happening when I’ve saved the file again in NCH wavepad, but save it as correct encoding.

Any idea ? I had to use a wave editing software to get rid of some silence in the wavefile.

mshete 03-03-2010 12:01 AM

Dialog Designer encoding problem
Please make sure your voice file properties should be one of the below
  • Raw (headerless) 8kHz 8-bit mono mu-law
  • Raw (headerless) 8kHz 8 bit mono A-law
  • WAV (RIFF header) 8kHz 8-bit mono mu-law
  • WAV (RIFF header) 8kHz 8-bit mono A-law
It doesn't matter which tool you are using...

Let me know if that helps...

P2 03-08-2010 07:35 AM

Hi ,

Please let me know the Provided information helped to fix the issue.

All times are GMT -7. The time now is 02:27 AM.