Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Phone Number Transmission (http://support.avaya.com/forums/showthread.php?t=12742)

bucky101 05-11-2017 05:46 PM

Phone Number Transmission
 
I have noticed a new field in IPOCC 10 - Phone Number Transmission. Have put the number in, and the outbound CLID is following the rules of the agents phone. Any thing else need setting up?

The discription of the manual is;
Specifies the number used for outgoing ACD topic calls to display at the destination phone. This number is used when the call is initiated by an agent using the Dial button in the UI. This option is also used for call back from an abandoned list and for topics used in a dialer campaign.
By default, the number is empty.

nfanto 05-24-2017 11:18 AM

I search some thing like that for my customer (actually in 9.1 but if that is the solution the upgrade can be do).

In which doc you seen that (Phone Number Transmission) ?

Regard

bucky101 05-29-2017 06:38 PM

you need to ensure that if using a SIP trunk, the SIP URI is set to Auto.

johns1224 06-10-2017 03:33 AM

Good call, bucky101. Thanks!


All times are GMT -7. The time now is 08:26 PM.