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-   -   Restrict agent search by other agents in AACC 6.4? (http://support.avaya.com/forums/showthread.php?t=11169)

boone6 03-22-2016 09:53 AM

Restrict agent search by other agents in AACC 6.4?
 
Is it possible to prevent an agent from searching for contacts worked on by other agents? The only option I have found so far is Agent Skillset Partitioning, which is described as:

When you enable Agent Skillset Partitioning, an agent searching for contacts see matching
contacts only in the skillsets that the agent is assigned to.


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