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-   -   Voicemail Pro Database execute module fails randomly.. (http://support.avaya.com/forums/showthread.php?t=1739)

arunk 05-19-2012 11:47 PM

Voicemail Pro Database execute module fails randomly..
 
Dear All,
I am using a voicemail pro module to allow the caller to login using phone and check the status of his service request.
I use mysql 5.1.51, mysql ODBC connector :mysql-connector-odbc-5.1.10-win32.
Ip office is 500 V2 Release 7 All necessary licenses are installed(DEMO kit),
Vmail pro is version 6.1(16).
My problem is the the database execute block fails randomly and the call goes to the failure action. This happens randomly. The database open module is executing fine, but the database execute block fails randomly.
I use a simple select query to check the login id and password entered by the caller.

Please help.....

The log is as follows,

19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Found node DSMAIN.CHK ID PWD.0, and creating an execution point for it
19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Executing node DSMAIN.CHK ID PWD.0, current stack depth is 10 was 9
19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Executing request to run node DSMAIN.CHK ID PWD.1, current stack depth is 10
19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Found node DSMAIN.CHK ID PWD.1, and creating an execution point for it
19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Executing node DSMAIN.CHK ID PWD.1, current stack depth is 11 was 10
19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Successfully initiated node DSMAIN.CHK ID PWD.1, current stack depth is 11 was 10
19/05 13:42:38.171 vmprov5s (09,4) 2730,28ac: Successfully initiated node DSMAIN.CHK ID PWD.0, current stack depth is 11 was 9
19/05 13:42:38.171 vmprov5s (0a,5) 2730,28ac: OSThreadFunc exited[DatabaseApp, 04736418]
19/05 13:42:38.171 DbgOut (01,5) 10032,9140: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_ATTACH)
19/05 13:42:38.171 vmprov5s (0a,5) 2730,23b4: OSThreadFunc entered[DatabaseApp, 04717F40]
19/05 13:42:38.171 DbgOut (01,5) 10032,10412: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_DETACH)
19/05 13:42:38.171 vmprov5s (25,2) 2730,23b4: Exception has occurred in TmodClrObjects::Execute (.\TmodDatabaseAccess.cpp[278])
19/05 13:42:38.171 vmprov5s (09,2) 2730,23b4: Exception has occurred in TmodClrObjects::Execute (.\TmodDatabaseAccess.cpp[278])
19/05 13:42:38.171 vmprov5s (09,2) 2730,23b4: Session: 0000009c - Database execute failed: [MySQL][ODBC 5.1 Driver][mysqld-5.1.51-community-log]MySQL server has gone away

19/05 13:42:38.187 vmprov5s (09,4) 2730,23b4: Session: 0000009c - Executing request to run node DSMAIN.Wrong IDorPWD.0, current stack depth is 10
19/05 13:42:38.187 vmprov5s (09,4) 2730,23b4: Session: 0000009c - Found node DSMAIN.Wrong IDorPWD.0, and creating an execution point for it
19/05 13:42:38.187 vmprov5s (09,4) 2730,23b4: Session: 0000009c - Executing node DSMAIN.Wrong IDorPWD.0, current stack depth is 11 was 10
19/05 13:42:38.187 vmprov5s (09,4) 2730,23b4: Session: 0000009c - Executing request to run node DSMAIN.Wrong IDorPWD.1, current stack depth is 11
19/05 13:42:38.187 vmprov5s (09,4) 2730,23b4: Session: 0000009c - Found node DSMAIN.Wrong IDorPWD.1, and creating an execution point for it
19/05 13:42:38.187 vmprov5s (09,4) 2730,23b4: Session: 0000009c - Executing node DSMAIN.Wrong IDorPWD.1, current stack depth is 12 was 11

willems1 05-29-2012 12:00 AM

I should start with upgrading VMPro to release 7, if the IPO is too. Make a back-up of your VMPro DBase before upgradign and you should be fine. After the upgrade, check again.


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