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-   -   New to Avaya Programming Question (http://support.avaya.com/forums/showthread.php?t=2941)

taylo194 04-19-2013 10:33 AM

New to Avaya Programming Question
Greetings group

I have a new client which I have recently acquired VIA a WAN/LAN/WLAN network build I performed.
My client asked if I knew how to work on the Avaya Partner system, I stated that I have not, however I was willing to learn the system to serve their needs.

The first task I have, I am certain is a simple task,
The client has asked me to program the system so that all incoming calls ring on ext(s) 10, 11 & 24.

I have downloaded: PARTNER Advanced Communications System Installation, Programming, and Use - Partner-ACS-R8-Docs.pdf.htm

=> To this point, my reading through this .pdf I am so far unable to locate anything which seems specific to performing this task, I need some direction and a wee bit of spoon feeding here I guess?

Also, of the following methods of programming, which would be advised to make this type of programming change;

■ System Programming allows you to customize the system to meet the needs of your
business. When the system is first installed, it uses factory settings that reflect the most
commonly used options. You can change system settings as needed. You can perform
System Programming from extension 10 or extension 11. Because an extension cannot be in
programming mode and handle calls at the same time, you should use extension 11 for
programming. By doing so, you can program without disrupting call handling at extension 10.

■ Telephone Programming allows telephones to be customized to meet individual users’
needs. There are two types of Telephone Programming, depending from where you program.
— Centralized Telephone Programming—programming individual telephones from extension
10 or 11.
— Extension Programming—programming an individual system telephone from the
extension to which it is connected.

Thanking you in advance for your time and help.

Best Regards

byrdc 05-03-2013 09:57 AM

From ext 10
Feature 00
Left intercom button twice
The display will show System Program
Right intercom once
The display will show Central Telephone Prog and ask for an ext
Enter the desired extension
The line keys will light up. Pressing them will cycle through the three options.
Solid will ring immediately
Slow flash will be delayed ring
Fast flash will be no ring
When done with that ext press the right intercom button to return to the Central Telephone Prog prompt, enter the next ext to modify.
Press Feature 00 to exit the programming mode when complete

taylo194 05-06-2013 08:31 AM

Thank you very much for the response and the detailed howto :cool:...

I will use that this week at my new client site.

At this point I have not read the AVAYA manual as I should have (have been immersed in learning REGEX), my curiosity is, when is it best to possess and use the 355AF?

I am assuming that when utilizing a PC or laptop loaded with Partner software you are able to perform everything + plus more than is possible when performing extension programming.

Best Regards

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