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mkopiec 06-30-2017 08:45 AM

CMS Reporting
 
I have several VDN's that are directed into a vector. Within the vector the call gets queued to 2 splits. The first split right away and if not answered after 20 seconds then it queues to the second split.

I would like to be able to report on the number of calls answered in each split based on what VDN delivered the call.

Is there a way to do this?

EAS is not turned on for this system.

Thanks.


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