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-   -   AVAYA ACR How To palyback archive .tar file (http://support.avaya.com/forums/showthread.php?t=2361)

rusly 12-26-2012 06:41 PM

AVAYA ACR How To palyback archive .tar file
Need help on ACR issue,
We had sucessfully archive the call to NAS, however if we try to extract .tar file from the NAS then we failed to playback .wav. have you guys any experience on this??


ymazro 01-17-2016 02:17 PM

archive file exported have html file called index.
double click on it and it will open all calls on this file as like you are openning ACR

pmulya 02-01-2016 12:08 AM

ideally that call on Archived Tar cannot be played back, They can be played only from ACR webpage. you may try to use export feature of ACR where ACR will allow you to export the wav file in decoded format which can be played using media player.

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