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-   -   Call Center Document (http://support.avaya.com/forums/showthread.php?t=204)

mhassam 06-19-2010 03:04 AM

Call Center Document
Hi all,
I want to download "call Center Implementation" and "Application Enablement Services Implementation" document.Can somebody tell me the resources that from where i can download this material.


d2 06-28-2010 06:23 AM

AES implementation documents
Hi There,

For AES implementation documents you can download from following AVAYA support site ,


mhassam 07-12-2010 04:23 AM

AES Document
Thank you very much.

sizer 08-03-2010 01:14 PM

Call Center documentation
Avaya Call Center Elite is a separately licensed feature, but Call Center software is part of Avaya Aura Communication Manager and documentation about Call Center planning and features, including Call Vectoring and Expert Agent Selection features and capabilities, can be found on the Avaya Support site under the appropriate release of Communication Manager.

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