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-   -   Avaya contact center select (http://support.avaya.com/forums/showthread.php?t=14220)

khali33 02-27-2020 09:36 PM

Avaya contact center select
 
1-How can make auto answer through avaya contact center select?
2-How can send avaya contact center select reports through email?

mkopiec 04-17-2020 08:10 AM

For the auto answer, I am guessing you mean "call force"? If so, this is set in the Call Presentation Class under Configuration. Once you build a Call Presentation class for call force you can assign that to the individual agents via their profile in Contact Center Management.

As far as emailing reports. When a historical report is scheduled there is an option to put in an email address. But that function only sends a notification that the report was generated, although it does provide an link to where the report is located.

So the report needs to be scheduled and needs to be sent to a network drive. As part of that process you could use a group email account that would alert the users that the report was run and provide them the link.

There is no way to attach the report to the email, unfortunately. But the above gets you pretty close to what you want.

Hopefully this helps.

gkeh 04-23-2020 04:37 AM

IPO server edition version 11.0.4.0.0 build 74 Vodafone SIP trunks doesn't work
 
Hi everyone, I encounter this issue:
The customer have extensions twinned to cell phones and trying call control but it doesn't work. They never receive a dialtone. I believe this has something to do with the DTMF protocol. They also provide some Cfg file and they were hoping to be able to transfer calls back to an extension with call control.

Any advice on this for to prove that this has something to do with the DTMF protocol but not SRTP is used on the connection between
Avaya IP Office and the Avaya SBCE.

Do kindly please advice on the issue.
Thank you.


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