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-   -   IPOCC - Route call to agent (http://support.avaya.com/forums/showthread.php?t=11638)

otto11 06-13-2016 08:10 PM

IPOCC - Route call to agent
 
Hi there

I have a requirement to match the CLI with an agent using an external database.

Once I get the agentid, how do I route the call to that agent?

Thanks in advance!


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