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-   -   Link an external phone number to an internal number (http://support.avaya.com/forums/showthread.php?t=10332)

davis397 08-21-2015 08:44 AM

Look at the different tabs and look for call-forwarding. Maybe it call forwarding with change feature-access-codes too. Like *xx to active all calls busy or *xx for all calls forwarding and *xx to deactivated call-forwarding on that phone. You will have to do this on the phone itself.

keati1 08-21-2015 10:20 AM

Found it, thanks alot. How do I close a ticket?

davis397 08-21-2015 11:08 AM

Log in to Avaya support and click on your service request you put in. Click on add an update and document you want to close this ticket and submit.

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