Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Avaya Aura & Unified Communications (http://support.avaya.com/forums/forumdisplay.php?f=2)
-   -   Link an external phone number to an internal number (http://support.avaya.com/forums/showthread.php?t=10332)

keati1 08-19-2015 10:36 AM

Link an external phone number to an internal number

I am running Avaya Site Adminstrator, and I was wondering where I would look to see how an external number (i.e. 1-877-xxx-xxxx) would be connected or linked to an internal phone number or extension I have looked in Call Forwarding and Coverage Answer Groups.

Stephen Keating.

davis397 08-20-2015 01:29 PM

list station xxxx When it comes up right click and list usage.

keati1 08-20-2015 01:45 PM

I can do the list station, but my version just gives a gray field with the information in it. I cannot right click on anything. What do I do next. I have version 3.1.13.


davis397 08-20-2015 02:38 PM

Try list usage extension xxxx

keati1 08-20-2015 03:08 PM

I'll give it a try

keati1 08-21-2015 07:23 AM

That gives me the following:

Used By
Station Station Extension 1604 Emergency Loc Ext

Is there anything that would show the number being shared with another number?

davis397 08-21-2015 07:31 AM

Is the ext.number 1604? If not it connected to that ext.

keati1 08-21-2015 07:37 AM

The 1-877 number is connected to the 1604 extension, it rings through to that number.

davis397 08-21-2015 08:00 AM

Can you display station 1604?

keati1 08-21-2015 08:26 AM

Yes, I can do the display station 1604. Is there something in there I need to find?

davis397 08-21-2015 08:44 AM

Look at the different tabs and look for call-forwarding. Maybe it call forwarding with change feature-access-codes too. Like *xx to active all calls busy or *xx for all calls forwarding and *xx to deactivated call-forwarding on that phone. You will have to do this on the phone itself.

keati1 08-21-2015 10:20 AM

Found it, thanks alot. How do I close a ticket?

davis397 08-21-2015 11:08 AM

Log in to Avaya support and click on your service request you put in. Click on add an update and document you want to close this ticket and submit.

All times are GMT -7. The time now is 07:50 AM.