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-   -   Routing of calls for multiple extensions (AAR) to IVR in CM (http://support.avaya.com/forums/showthread.php?t=11905)

mache 09-03-2016 06:58 PM

Routing of calls for multiple extensions (AAR) to IVR in CM
 
Hi,

I am new to routing calls from communication manager.

I have extension numbers configured in aar analysis and uniform dialplan analysis table which are configured in my session manager (SIP) which routes to my experience portal MPP.

these numbers are then configured to an ivr application in experience portal. when i call on this single number, the call is routed to the MPP and IVR correctly and i can hear the ivr menu's.

My query is, how can i configure 10 different such numbers to one number where customers can call on this one number and route to these 10 different channels.

Do i need to create a hunt group/trunk group/skill/vector/vdn to assign all 10 numbers.
What all configuration do i need to make this work.


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