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-   -   wrap up time on direct call (http://support.avaya.com/forums/showthread.php?t=11450)

bennylu 05-11-2016 09:48 PM

wrap up time on direct call
 
The wrap up time in topic works fine as designed. However if agent receives direct call, new ACD call rings immediately after hangup. It looks like the wrapup time in Manager-User-Telephony does not work on IPOCC.

kalpanaautade 05-12-2016 04:52 AM

Wrap time set in manager will not work at IPOCC UI.

bennylu 05-12-2016 03:27 PM

Is there any workaround?

kalpanaautade 05-25-2016 05:30 AM

You can use Wrap up button to not accept new Topic calls. in this state Agent goes in Wrap up without call.


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