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-   -   CCE transfer to voicemail sends an extra # (http://support.avaya.com/forums/showthread.php?t=134)

aboros 04-23-2010 03:13 AM

CCE transfer to voicemail sends an extra #

I have a little issue with CCE. Whenever I transfer or even just dial an extension that has a CMM mailbox configured, the CCE sends an extra #. The interesting part is that this is recognized by CMM and so the normal mailbox does not answer but the call goes to the FAX receiving mailbox. I can confirm this with CM traces.

Is there any way to turn off the hash in CCE? I understand this is needed to instantly dial but the ARS is properly configured so nothing extra is needed from CCE side.
CMM we do not want to modify because the fax functionality is needed.

CCE version: 4.1
CMM version: 5.2.1 (MBT)

Any help would be much appreciated.

kumarr 04-26-2010 08:05 AM

CCE transfer to voicemail sends an extra #

In order to confirm that CCE is sending the hash(#), you would want to check the XML client and TS spy trace from CCE end. I checked in my lab and I don't see that CCE is sending # with the extension number once we make an outbound call or transfer a call. I understand that from CM trace you bleive the # is from CCE but it has to be investigated from CCE logs as well.
For detailed investigation form CCE end you can capture the TS Spy traces, XML client trace and raise a ticket with Avaya support.

Moreover, it is also possible that CM is sending # to the messaging adjunct causing the issue because in the past it was figured out such scenario in past. In that scenaion CM was sending the # to the adjunct (NICE) due to an extra wild card in the Vector Routing table.

Thanks & regards,

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