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-   -   2050IP Softphone - Sound device setting grayed out (http://support.avaya.com/forums/showthread.php?t=4756)

burns87 06-18-2014 08:45 AM

2050IP Softphone - Sound device setting grayed out

User 2050IP Softphone release 4.04.067, sound device settings on the desktop client are grayed out. USB headset is plugged into machine (Plantronics DA40). I can hear callers but they cannot hear me. Only thing that seems to resolve the issue is to recreate my local windows profile. Machine is Win7 Pro, 32b. I am a local admin. Have also tried uninstalling/reinstalling 2050 software and re-loading.


burns87 06-18-2014 01:38 PM

Looks like the issue lies in the fact that some phones were being started in compatibility mode for xp sp2. Release notes here: https://downloads.avaya.com/css/P8/documents/100174199

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