Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Previous Topic name (http://support.avaya.com/forums/showthread.php?t=12391)

vliegj 02-21-2017 04:18 AM

Previous Topic name
 
I have ipocc 9.1.9

call goes in topic 1 and then topic 2 and then get to an agent group.

I want to show topic 1 on the agent ui instead of topic 2

kruegerb 02-25-2017 07:18 AM

this should be the default behaviour. Only in case CCK_DislayLastTopic=1 is set as topic variable the last topic is displayed. please check the configuration.

vliegj 03-01-2017 06:31 AM

thanks, i will check the config


All times are GMT -7. The time now is 11:40 PM.