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-   -   ACR (Xima) for IP Office (http://support.avaya.com/forums/showthread.php?t=13890)

stehule 01-22-2019 05:04 AM

ACR (Xima) for IP Office
 
Hallo,
we have a new AVAYA Call Reporting (Xima) software connected to IP Office 500V2 R11. How can I set the After Call Work feater on user button? On List of "Contact Center Apllication" under Systen/Contac Center tab is not present an ACR Xima software.
Any Idea pls?

bucky101 03-17-2019 07:27 PM

ACW in Xima
 
you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can enter a reason code


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