Avaya Support Forums - Proactive Outreach contact strategies.

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Proactive Outreach contact strategies.

Hi.
After contact strategy creation there is no transfer on VDN. The call comes to the subscriber and silence. Strategy no text before transfer call. I use application AvayaPOMAgent
What do I do incorrectly?

contact strategy xml code:

Code:

<?xml version="1.0" encoding="UTF-8"?>

<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

  <Handler state="initial">

    <action type="call" EnhancedCCA="ON" DriverApp="PomDriverApp" OnMediaServerFailure="retry">

      <address isBranch="false">

        <ContactAttribute>phoneNumber1</ContactAttribute>

      </address>

      <resultprocessors nextState="done">

        <result value="Answer_Human" nextState="done">

          <Application>

            <AvayaAgent VDN="650"/>

          </Application>

        </result>

      </resultprocessors>

    </action>

  </Handler>

</tns:AvayaPIMContactStrategy>

Hi,

AvayaAgent application can only be used under Call Node. This is used to make outbound calls.
You must have the following parameters enabled / configured under the Call node:
<action type="call" EnhancedCCA="ON" DriverApp="PomDriverApp" OnMediaServerFailure="retry" timeout="10" fromAddress="1001@avaya.com">

Give timeout interval to say 10 secs so that you know that the attempt to call VDN is timed out.
If you are making calls from POM to a VDN you must all capture ethereal trace to check if an INVITE is sent to the the destination. There could be a possibility of the other end (CM) not responding to INVITES from POM.

Regards,
Sabir.

If the issue still does not get fixed or is too complicated then please raise a Ticket with Avaya Tier 3 Support

Thanks for the help, ahmed1.