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-   -   Avaya SMGR 6.1 (http://support.avaya.com/forums/showthread.php?t=733)

sbordia76 04-20-2011 04:30 PM

Avaya SMGR 6.1

I am facing a weird issue while clicking try to add SIP phone using user management , Manager users --> New

I am getting following message "Couldn't find 3-letter country code for SECURID
Some internal error has occurred in the service. Please contact support team.

I have service pack 1 installed.

any help in this regards would be appreciated.


ahmed1 05-04-2011 05:28 AM

Hi Sbordia,

Can you try restarting the jboss service in the System Manager:
service jboss restart

If the issue does not resolve after a successful restart, please raise a case with Avaya Support. The information given below is not sufficient to come to a resolution and would require a walk through of the logs.



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