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-   -   OneX portal have problem, need expert to help (http://support.avaya.com/forums/showthread.php?t=10713)

lau56 11-19-2015 05:39 PM

OneX portal have problem, need expert to help
Hi Expert,

I have version 9.0.4 IPO & version 9.04 OneX portal (, the OneX portal i can see all the User Name is catcher in OneX portal server,
but when VPN I can't connect to OneX portal.

This OneX portal is replaced from Windows to Lunix OneX portal. (Windows OneX portal have Login problem)

When I VPN in, use IPO user Name & password to login. (IPO Mobile service is on, OneX portal is on)
The Error : Could not Connect to Server, Please double check your Server setting.

When I use other name/password (not in IPO) the massage is " Failed to retrieve XMPP account info from : invaild user credentials" is look like talk to the OneX portal.

I not sure what happen, why the actual user name/password is can't talk to oneX portal?

May I know which parts have problem?

Your help is much more appreciated.


zakabog 11-20-2015 08:28 AM

Do you have a non VPN connection you can test with? It sounds like a firewall issue, can you connect in if you're on the same network as the Linux application server?

lau56 11-24-2015 04:57 PM

Hi zakabog,

Thanks for your help, I will try to use LAN, how to test it?
it is I test on web page , login as user name/password?

after setup customer have told me is work, but after that then having this problem.

I not sure about Linux OS, where to look up?


zakabog 11-25-2015 06:34 AM

Use the same application with the same login info, except do it connected to the same network as the One-X portal server, and not on a VPN.

lau56 11-25-2015 06:55 PM

Hi zakabog,

Today I use VPN goto customer another Server, on the server use the web page I type,

At the user oneX portal profile, I login user name/password is the same problem,

"Authentication failed. Please enter valid a user name and password. If the problem persists, please contact your system administrator".

This user is in the IPO power user.

I not sure what is the problem,
Need your help.


lau56 12-08-2015 01:14 AM

Hi zakabog,

Thanks for your reply, the OneX portal is working now,
the problem is the IPO, restarted work fine.


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