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bdholmes 11-05-2014 06:34 AM

IDE CASE Manager
How can I change the default id/pw for the CASE Manager web tool from the default admin/admin?

I see nothing in the documentation nor in the web admin interfaces on how to change it.


jmuszy 01-22-2015 12:16 PM

Same Issue

Did you ever get an answer to this problem, we are looking for the same answer.



rshaynes 01-23-2015 06:33 AM

Identity Engines CASE Manager Admin User / Password Change
Gentlemen - thank you for your inquiries.

The current release of Identity Engines CASE Manager does not provide administrators the ability to change either the default user name or password for administrative purposes within the web interface.

This can be changed by manual modification.

If you are interested in this procedure, please raise a services support request @ https://support.avaya.com OR if you prefer, please send me a private message via the forums and I will provide the instructions.

rshaynes 01-23-2015 06:55 AM

ADMN112575 How to Change the Default User ID and/or Password for CASE Administration
Acknowledgement of this limitation has been documented in ADMN112575 "Identity Engines: How to Change the Default User ID and/or Password for CASE Administrative Console Access" @ https://support.avaya.com/kb/ext/ADMN112575.

Please raise a services support request referencing this article ID for further assistance.

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