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-   -   IPOCC integration with CRM Salesforce plugin security permissions (http://support.avaya.com/forums/showthread.php?t=12446)

akparmale 03-09-2017 09:08 AM

IPOCC integration with CRM Salesforce plugin security permissions
 
Hello Team,

Greetings!

One of our BP has a query on IPOCC integration with CRM Salesforce plugin :

The BP has a customer and they have installed the Avaya Salesforce plugin with IPOCC

They have a few questions regarding the application. They have run into a bit of an issue with the salesforce integration into the IPOCC of Avaya

It seems that, for the phone section to work, a user must have 'View Setup and Configuration' as a permission within Salesforce. This is an admin permission and shouldn’t be given to users.
Can you advise what security permissions are required in salesforce to allow the user to logon to the phone system?

Please help!

Regards,

Amruta Parmale.

rodri1172 09-04-2018 08:47 AM

Hi Amruta ,



Did you ever find a solution to this problem ? We're experiencing exactly the same issue , everything is working fine but we cannot move forward until we solve this as it's an admin permission on Salesforce . Thank you in advance .



Regards,


Felipe Rodríguez


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