Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   IPOCC Grade of service like CCR (http://support.avaya.com/forums/showthread.php?t=10968)

lgerve 02-11-2016 07:18 PM

IPOCC Grade of service like CCR
What is the equivalent Reporting KPI in IPOCC for Grade of Service (GOS) in CCR?

kalpanaautade 02-11-2016 09:37 PM

In IPOCC Topic report there is KPI named TSF under Telephony Service factor. Its similar to GoS. In IPOCC we can set threshold in Reporting Setting.

All times are GMT -7. The time now is 01:06 AM.