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-   -   Transfer a call on Partner ACS (http://support.avaya.com/forums/showthread.php?t=12572)

pvu 04-10-2017 07:02 AM

Transfer a call on Partner ACS
 
I have a Partner ACS R8 with Messaging system.
when a call is transferred from extension to extension. It just bounces back after a few rings and doesn’t go in to voicemail. Please have me to fix it. Thanks

thiel2 04-10-2017 01:14 PM

Assign Automatic VMS Coverage to the extensions with mailboxes

At Ext 10, press Feature and dial 00
Press the left hand Intercom button twice

Dial #310-(extension number), then press 1 to change the 2nd line of the display from 2-Not Assigned to 1-Assigned
Repeat for each extension

Press Feature and dial 00 to quit

furrerm 04-10-2017 01:26 PM

Sounds like you need voicemail coverage for that extension.

you will need to get into programming, and go into Auto VMS cover (#310). scroll through your extensions, until you get to the extension in question, then press the "1" button and the display should say, "1-Assigned"

Feature 00 to get out of programming.

cartw7 05-25-2017 06:42 AM

Thanks for the tip, furrerm! Tried it out and it worked great. Thanks again.


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