Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Avaya Aura & Unified Communications (http://support.avaya.com/forums/forumdisplay.php?f=2)
-   -   name display in caller id (http://support.avaya.com/forums/showthread.php?t=550)

patil19 01-29-2011 03:45 AM

name display in caller id
We have avaya 1120 sip phones registered to avaya session manager.

We are not getting caller name display for incomming calls.

Anybody has soluitions to this issue

ahmed1 02-16-2011 03:27 AM

What is the Type of extension you are using:

Pure SIP (or)
SIP phone with CM features ( SIP phone with optim station on CM)

For Pure SIP - after creating a User on System Manager (without CM features) , you dont need to configure anything except the User name / IS on your SIP UA (x-lite, SJ phone).

For SIP phone with CM features, you need to check the traces on Session Manager using the command:
#traceSM -x

and identify what is happening.
If you see the User defined as @unknow in the SIP traces then you have to configure the following forms on the CM:

ch public-unknow-numbering
ch private-number

Add the SIP trunk you are using with prifix to allow the User name identifies on the traces.

mskinner 02-18-2011 06:14 AM

In order to get caller name display, you must have a CM Feature or Evolution server.

All times are GMT -7. The time now is 03:29 AM.