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-   -   AAM 7 upgrade (http://support.avaya.com/forums/showthread.php?t=12723)

mcginp 05-08-2017 03:43 PM

AAM 7 upgrade
 
I recently went from a physical AAM 6.2 server to 6.3.3 virtual. I am looking to upgrade to 7.0 and was wondering if anyone ran into any issues during the upgrade?

mlombardi1 05-18-2017 05:31 AM

Haven't performed this yet, but you should be safe restoring data from 6.3.3 directly onto a new instance of 7.0. Below are the supported upgrade paths:
  • AAM 7.0 (Load 16) Avaya Virtualization Platform to AAM 7.0 Avaya Virtualization Platform (Load 17)
  • AAM 6.3.3 System Platform to AAM 7.0.0 Avaya Virtualization Platform
  • AAM 6.3.3 System Platform to AAM 7.0.0 Virtualization Enablement
  • AAM 6.3.3 Virtualization Enablement to AAM 7.0.0 Avaya Virtualization Platform
  • AAM 6.3.3 Virtualization Enablement to AAM 7.0.0 Virtualization Enablement
  • AAM 6.3.2 System Platform to AAM 7.0.0 Avaya Virtualization Platform
  • AAM 6.3.2 System Platform to AAM 7.0.0 Virtualization Enablement
  • AAM 6.2.5 System Platform to AAM 7.0.0 Avaya Virtualization Platform
  • AAM 6.2.5 System Platform to AAM 7.0.0 Virtualization Enablement

dbeard6 05-24-2017 11:05 AM

AAM 7 being recalled
 
AAM 7 is being recalled due to major issues wit the underlying Nuance software. Calls get no Audio and disconnect callers. Sometimes the ports lock up. Seems to affect larger (6000+ users) systems, but a huge problem when voicemail goes down. On some affected systems the ports end up correcting themselves. On others Messaging has to be restarted or the server rebooted.

mlombardi1 05-24-2017 11:08 AM

Any official notice or PSN on that? It's still available for download at the moment.

mcginp 05-24-2017 06:43 PM

AAM 7.0 has been out for almost 6 months. I highly doubt they will recall it.

mcginp 05-28-2017 07:42 AM

Today I upgraded from AAM 6.3 to 7 without any major problems.

srivastav 05-29-2017 01:22 AM

PSN for AAM 7.0
 
A workaround for the Nuance is available, Backbone engineer needs to be engaged for making the changes.

PSN is available at -
http://downloads.avaya.com/css/P8/documents/101039610

mcginp 05-31-2017 05:45 AM

If you are upgrading from 6.3 to 7.0 you may run into PSN004963u with the MWI light not updating correctly. The PSN is below:

https://downloads.avaya.com/css/P8/documents/101037155

lmazzola 06-07-2017 01:48 PM

I am Lisa Mazzola, Avaya Tier 4 Messaging engineer. AAM 7.0 is not being stopped or pulled from PLDS. Please follow this link to the PSN that discusses AAM 7.0 -PSN005006u - http://downloads.avaya.com/css/P8/documents/101039610

mcginp 06-29-2017 08:06 AM

When you upgrade to AAM 7 you have to keep in mind you have to upgrade System Manager to 7.0.1 or 7.1 to be able to manage the mailboxes.


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