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cpage 11-02-2012 01:02 AM

Multiple Device Registration Recording
 
Hi All,

Im currently running the below

CM 5.2
AES 6.1
Verint V11.1

Issue: When using Multiple Device Registration to record the calls I'm not getting CTI for the extensions "Fail to monitor" but the extension registers in CM, If I revert to service observe CTI comes up.

the below message is what im recieving from the AES

CSTA universal failure event<INVALID_CSTA_DEVICE_IDENTIFIER> invokeID<0x0000000C> Device<6009>


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