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-   -   SIP Phone Login and Registration (http://support.avaya.com/forums/showthread.php?t=12402)

thargi 02-24-2017 09:33 AM

SIP Phone Login and Registration
CM 6.0.1
ASM and SMGR 6.3

I am trying to set up an Avaya 9641g SIP phone in my environment. I have set the firmware on the phone to be SIP. I have set up the user profile and the communication profile in SMGR, and verified that the extension (8700) shows up in CM.
When I boot the phone, it goes through its bootup process, receives an IP from DHCP, and gets to the Enter username field. I dial 8700 and press enter. I get the Enter password field. I dial 8700 (the security code in CM endpoint profile) and press enter. Then I get "Request not allowed (403)" and a field with a blinking cursor. What is that all about?
Is the username field not wanting the extension and the password field not wanting the security code? If not, what is it looking for? Avaya's documentation on this is not good at all.
How do I get this SIP phone logged in and registered?


mlombardi1 02-24-2017 10:36 AM

The "security code" field on the station object doesn't apply to SIP endpoints. The SIP equivalent is the Communication Profile Password in the SMGR user profile. Try setting that to 8700

gwebster 02-24-2017 12:59 PM

For anybody attempting to add SIP endpoints to their Avaya Aura system, have a look at https://downloads.avaya.com/css/P8/documents/100154012 and https://downloads.avaya.com/css/P8/documents/100182873.

thargi 02-24-2017 01:08 PM

Thanks for the information. After using the right password, it registered.
Of the three password sections in SMGR, I wasn't sure which one to use.

Thanks for the document references. I will look at those.

sbrennan007 04-03-2017 04:08 PM

Avaya Session Manager Password needs to be set to reflect the same...

johns1224 05-26-2017 05:01 AM

Thanks for sharing the documents, gwebster. Will look deeper into it.

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