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-   -   Call waiting on avaya ip office 500 v2 (http://support.avaya.com/forums/showthread.php?t=2397)

amvip 01-11-2013 07:38 AM

Call waiting on avaya ip office 500 v2
 
Hi..
I would like to configure call waiting on avaya ip office so that the user be aware of incoming call while he is on a call and the caller know that the user is already on a call by receiving a busy tone.
any suggestion?

furrerm 01-14-2013 07:08 AM

What are you trying to do?
You say you want to set up call waiting, but then say you want to set it up so if someone on a call, it will ring busy if another call comes in.

Please clarify...

amvip 01-17-2013 06:28 AM

i mean the second caller hears a busy tone so he knows that the number is on a call

pdgavin 01-17-2013 07:17 AM

Call waiting on avaya ip office 500 v2
 
In order for the caller to hear a busy signal you have to remove all but one call appearance or keep 2 but reserve the last one for outgoing only and get rid of voicemail coverage, turn voicemail coverage off, this way if they are on the phone it cannot receive a second call and the caller will hear a busy signal.

Pete

peles 06-12-2013 02:48 AM

Dear pdgavin

It sounds good, but how to "reserve the last one for outgoing only"?
Should we use a classical call appearance.

Guillaume

pdgavin 06-18-2013 07:37 AM

Call waiting on avaya ip office 500 v2
 
This is kind of a silly way to program your system. This means that if you are on the phone nobody can call you. They will always get a busy signal if you are on the phone and they will not be able to leave you a voicemail. Most business people do not want to stop people from getting hold of them. This sends a very bad message that you do not want the business.

If you insist on programming the system this way look in the help file in Manager in the User/Telephony/Multi-Line Options section for the following setting:



Reserve Last CA: Default = Off. Release 4.0+.
Used for users with multiple call appearance buttons. When selected, this option stops the user's last call appearance button from being used to receive incoming calls. This ensures that the user always has a call appearance button available to make an outgoing call and to initiate actions such as transfers and conferences. For pre-4.0 IP Office, this option is set by adding the RESERVE_LAST_CA= option on the User | Source Numbers tab.
Release 8.1+: 1400, 1600, 9500 and 9600 Series telephone users can put a call on hold pending transfer if they already have held calls even if they have no free call appearance button available. See Context Sensitive Transfer.


pete

osman2 10-30-2013 07:03 AM

Dear pdgavin
If I enabled the call waiting feature and i want the caller to hear waiting tone or message, How can this be done?


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