Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Inbound Chat Question... (http://support.avaya.com/forums/showthread.php?t=13328)

anuss 02-06-2018 06:18 PM

Inbound Chat Question...
 
Here is the scenario....

Customer facing web app for Chat gives an information section before the main text box. For example:

Your Name:
Your Phone Number:
Your Email Address:

Text Box:

The problem is that the information in the text box can be seen by the agent, but the Customer information above can not be see by the agent.

The agent is then asking the customer for the information they have already entered above(name, phone# and email address).

NOW MY QUESTION:

What is preventing the information entered above the Text Box from being sent to the Agent along with the information entered in the text box? Is there anything I am missing in the IPOCC that would prevent this information to be sent to the agent(parameters) or is this a web developer issue?

Any Help is appreciated!

marquardt 02-22-2018 04:39 AM

Info over initial message
 
Usually the name (id) of the customer and a text (initial message) will be send to the IPOCC Agent. If there are additional info it should be send in the first text (initial message). I think it is an issue of the web application.


All times are GMT -7. The time now is 03:11 AM.