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-   -   Disable mute key on Avaya 9608 (http://support.avaya.com/forums/showthread.php?t=6224)

fusarf 03-26-2015 03:48 AM

Disable mute key on Avaya 9608
 
Hi everybody,

Is it possible to disable mute key during a call?

I need that anyone on calling, could not be able to silence a call.

Thanks

Fabrizio Fusaro

sunilkumarv 03-29-2015 07:09 AM

looks like this is available only on 16xx phones


## MUTESTAT specifies whether the Mute button is enabled or disabled when CCBTNSTAT is 0. ## Value Operation ## 0 The Mute button is disabled when CCBTNSTAT is 0 (default) ## 1 The Mute button is enabled. ## This parameter is supported by: ## 16xx H.323 R1.3.3 and later ## SET MUTESTAT 1

agronw 05-19-2015 12:12 AM

this feature is available for 96x1 as well (afaik 9608 belongs to 96x1 family).

regards,
andre

gwebster 05-19-2015 05:14 AM

########## CALL CENTER SETTINGS (16xx and 96x1 H.323) ##########
##
## Note: The below parameters are supported by 96x1 H.323 for Call Center Agent registered to
## Avaya Communication Manager.
##
## CCBTNSTAT specifies whether the values of
## CONFSTAT, DROPSTAT, HEADSTAT, HOLDSTAT, HOOKSTAT, MUTESTAT, and XFERSTAT
## are used for enabling and disabling the buttons associated with those parameters.
## Value Operation
## 0 The telephone uses the values of those parameters (default for 16xx)
## 1 The telephone ignores the values those parameters (default for 96x1)
## This parameter is supported by:
## 96x1 H.323 R6.6 and later
## 16xx H.323 R1.3.3 and later
## SET CCBTNSTAT 1
##
## CONFSTAT specifies whether the Conference button is enabled or disabled when CCBTNSTAT is 0.
## Value Operation
## 0 The Conference button is disabled when CCBTNSTAT is 0 (default for 16xx)
## 1 The Conference button is enabled (default for 96x1)
## This parameter is supported by:
## 96x1 H.323 R6.6 and later
## 16xx H.323 R1.3.3 and later
## SET CONFSTAT 1
##
## DROPSTAT specifies whether the Drop button is enabled or disabled when CCBTNSTAT is 0.
## Value Operation
## 0 The Drop button is disabled when CCBTNSTAT is 0 (default for 16xx)
## 1 The Drop button is enabled (default for 96x1)
## This parameter is supported by:
## 96x1 H.323 R6.6 and later
## 16xx H.323 R1.3.3 and later
## SET DROPSTAT 1
##
## HEADSTAT specifies whether the Headset button is enabled or disabled when CCBTNSTAT is 0.
## It is ignored by telephones that do not have a Headset button.
## Value Operation
## 0 The Headset button is disabled when CCBTNSTAT is 0 (default)
## 1 The Headset button is enabled.
## This parameter is supported by:
## 16xx H.323 R1.3.3 and later
## SET HEADSTAT 1
##
## HOLDSTAT specifies whether the Hold button is enabled or disabled when CCBTNSTAT is 0.
## Value Operation
## 0 The Hold button is disabled when CCBTNSTAT is 0 (default for 16xx)
## 1 The Hold button is enabled (default for 96x1)
## This parameter is supported by:
## 96x1 H.323 R6.6 and later
## 16xx H.323 R1.3.3 and later
## SET HOLDSTAT 1
##
## HOOKSTAT specifies whether the switchhook is enabled or disabled when CCBTNSTAT is 0.
## Value Operation
## 0 The switchhook is disabled when CCBTNSTAT is 0 (default)
## 1 The switchhook is enabled.
## This parameter is supported by:
## 16xx H.323 R1.3.3 and later
## SET HOOKSTAT 1
##
## MUTESTAT specifies whether the Mute button is enabled or disabled when CCBTNSTAT is 0.
## Value Operation
## 0 The Mute button is disabled when CCBTNSTAT is 0 (default)
## 1 The Mute button is enabled.
## This parameter is supported by:
## 16xx H.323 R1.3.3 and later
## SET MUTESTAT 1
##
## XFERSTAT specifies whether the Transfer button is enabled or disabled when CCBTNSTAT is 0.
## Value Operation
## 0 The Transfer button is disabled when CCBTNSTAT is 0 (default for 16xx)
## 1 The Transfer button is enabled (default for 96x1)
## This parameter is supported by:
## 96x1 H.323 R6.6 and later
## 16xx H.323 R1.3.3 and later
## SET XFERSTAT 1


MUTESTAT does not apply to 96x1 models.

yadav29 05-25-2015 05:38 AM

you can disable to make the changes on 46xx setting file.

oiduran 05-25-2015 10:52 AM

Yes Its possible, to review the 46xxxsettings file.

gwebster 05-26-2015 08:23 AM

@oiduran @yadav29.

Look at the default 46xxsettings.txt file which I posted. The MUTESTAT parameter only applies to 16xx. It does NOT apply to 96x1 (which includes the 9608).


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