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-   -   Vmail Pro transfer for Conference MM (http://support.avaya.com/forums/showthread.php?t=12555)

ptedde 04-06-2017 11:55 AM

Vmail Pro transfer for Conference MM
I'm trying to setup conferencing for my site. IP Office V500 9.1

Want outside callers to be able to enter the conference # and routed to it.

Followed this doc:

seems pretty straight forward, but using the short code that takes me to this voicemail module, the call doesn't connect (whether internally for testing or externally)




furrerm 04-07-2017 07:17 AM

For this to work, you would need to create a short codefor internal users to dial directly into their conference.

The module you referenced, uses 4XXX. so 4 and your 3 digit extension number takes you into the bridge....

if you have a different short code, say 7XXX, then you will need to change that transfer destination from the default 4$KEY to 7$KEY

that is my guess anyway

ptedde 04-07-2017 08:11 AM

Yep, internally no issues, but the transfer (6$KEY) just isn't working. Vmail pro doesn't seem to like my IP Office short code (6NNNN). It is as if it's only looking at extensions (I have none with 6 as the first digit) and not the short codes at all.

I tested the transfer leaving off the '6' and just transfer to $KEY(extensions are 4 digits) and had no issue going to the extension I put in.

The hope was to have one DID, outside callers put in Conference # and PIN, but after all of this and the transfer not working even in a very basic setup, I'll probably setup a handful of DIDs with the host able to change the PIN to keep out non-invitees.

furrerm 04-07-2017 09:22 AM

Ah, there is the problem.

the short code should not be 6NNNN, but rather 6XXXX

6N - would be used for 6 and any amount of digits.
6XXX - would be used for explicit digits, 1 digit per "X"

furrerm 04-07-2017 09:24 AM

Also, is your short code:

Conf Meet Met


ptedde 04-07-2017 09:28 AM

Yes, that is the short code.

Brain **** while typing, it is 6XXXX

ptedde 04-07-2017 12:16 PM

Figured it out. Newbie mistake.

Solution/short codes does not have Conf MM as an option, so I was doing everything in V500 Digital.

Until I created the same codes across the board, the transfer didn't work.
Once I created them, I was able to transfer from VMail Pro to the Short Code..

furrerm 04-07-2017 12:40 PM

Cool. congrats

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