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hmaidhoff72 02-19-2010 09:34 AM

CMM Accessing Voicemail
I have a user who was just upgraded to CMM 4.02, and they cannot access their VM boxes from their office phone by just pressing # after dialing the system extension. They must put in their extension and password. How do we change that so they only have to press # and then their password?

nehasingh 02-26-2010 05:53 AM

Re: CMM Accessing Voicemail
I believe the IA770 is not getting the Called party number from CM. You can try changing "Per Station CPN - Send Calling Number?" parameter to y. This parameter is on page 2 of a station in CM. First make this change on one extension for testing purpose.

Refer to iNsite article KB01075134 (title: IA770: Direct login to the mailbox using the '#' key is not working system wide) on (support.avaya.com). Let me know if that works. :)

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