Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   AACC Social Chat Integrations (http://support.avaya.com/forums/showthread.php?t=13794)

amarap 10-10-2018 08:50 PM

AACC Social Chat Integrations
 
Hello All

Currently we have an AACC 7.0.2.0 with Enterprise chat application.

Recently there is a big shift on social chat traffic, specially from Line and Viber.
Iím very keen to know what can be done in a commercially accepted way to bring those chats channels back to Avaya solution. If we can blend in these social chats with AACC Multiplicity will have a big operational advantage.

Thank you


All times are GMT -7. The time now is 08:06 AM.