Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   IPOCC Salesforce CRM Plugin (http://support.avaya.com/forums/showthread.php?t=12360)

akparmale 02-07-2017 08:42 AM

IPOCC Salesforce CRM Plugin
 
Hello Team,

Greetings!

I have a request from a business partner I would appreciate if it could be investigated please.

The request:

"When a call is received and recorded in IPOCC/ Contact Recorder using the Salesforce CRM Plugin, can the URL to the recording in Contact Store be integrated against the call in the Salesforce plug in?

The use would be: agents returning to a previous call to listen to it using the Salesforce Plug in."

Please help with this query.

Regards,

Amruta.

akilmister 02-08-2017 02:41 AM

The ability to access the Contact Recorder recordings via the SFDC plugin is not currently possible. More of a feature request for future releases.


All times are GMT -7. The time now is 07:33 PM.