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-   -   Scopia is not able to invite/add third participant in meeting for Lab146 (http://support.avaya.com/forums/showthread.php?t=12367)

tbhale 02-10-2017 02:45 AM

Scopia is not able to invite/add third participant in meeting for Lab146
 
Hi team,


Suddenly Scopia is not able to add/invite more than two participant in meeting, I tried inviting three ext 2304 , 2305 , 2306 but first two joined meeting and third (2306) participant doesn't get MCU call/invite. So I am wondering what went wrong here? earlier it was working with 3 participant. is this MCU licence related issue or something else?

basic analysis from me -

1) I get success response from Scopia XML API
2) I can see two invite msg in SM for 2304 & 2305 but no invite msg for 2306
3) I can see below event msg in Scopia Management Console -
"The organization [org146] exceeded the maximum allowed number of simultaneous MCU calls during meeting [InstantConference: DemoMeeting, 719630509] when connecting [Sip: 2306]. Recommended to upgrade the organization MCU license to larger simultaneous call volumes."
4) I am inviting participant using address 726146XXXX@sm-146.collaboratory.avaya.com where XXXX is sip extension. (this is needed to route call back to lab146)

Thanks,
Tanaji Bhale.

mmontgom 02-10-2017 04:32 AM

Scopia is not able to invite/add third participant in meeting for Lab146
 
Hello Tanaji,

I will investigate issue and get back with you with my findings. This looks to be a resource limitation.

bhalet 02-10-2017 05:23 AM

Hi Mark,
Can you investigate this ASAP if possible? 3 party calls were working till yesterday. This is kind of a blocker issue for us at the Engage event in Las Vegas on Monday.

Regards,
Tanaji


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