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-   -   View the Menu Selected By Caller (http://support.avaya.com/forums/showthread.php?t=12956)

kumar1009 08-22-2017 01:29 AM

View the Menu Selected By Caller
 
We have IPOCC and IPO Release 10.
The agent want to view which menu the caller selected in the IVR before the call was transferred to agent.

Is there any option in the IPOCC Agent interface to enable this?

kruegerb 08-23-2017 01:08 AM

you need to know, which task tag is used to store the selection of the caller. add this tag in the telephony screen of the agent, when call signaled at agent, the value of the tag is also shown


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