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-   -   Call Center agent's extension masked to customers (http://support.avaya.com/forums/showthread.php?t=1351)

amiguel123 12-29-2011 01:22 PM

Call Center agent's extension masked to customers
 
We have call center agents that would like to contact external customers using their phone, but would like to keep their extension private. Is there a way to mask or make their extension display unknown when the called party see a call from our call center agents?

Thanks in advance

Andrew


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