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-   -   Basic Callbox/hunt group question (http://support.avaya.com/forums/showthread.php?t=5139)

mccar81 09-18-2014 09:41 AM

Basic Callbox/hunt group question
I recently was "given" the pbx support role at my company......bare with me...

I have a callbox outside one of the buildings (single button) i need that guy to automatically dial the members of a pre-defined hunt-group.

The hunt-group is already setup and ready to go , i just don't know how to make the connection to tell this new callbox to dial that huntgroup

I checked the station : list station #### , thats assigned to the callbox but do not see a spot to automatically forward all calls to a hunt group.

Can someone steer me in the right direction?:confused::confused:


richa164 09-19-2014 07:45 AM

This will either be programmed directly from the external unit via some type of interface.. or dialed into and programmed from the pbx.
If the unit does nothing when you go off hook see below.

Im guessing it is analogue station on page 4 of the station form you can program a hot line destination.
So access the abbreviated dialing table... say "system" , add an entry for your group, go back to your station on page 4 in ABB dial list 1 enter "system" then reflect that setting and your group entry number in the hot line section.

Then as soon as the station goes of hook it will dial that group , but you may well face conflict if the unit is self programmed as it will send those digits....or you face an issue if the button is pressed by somebody.If this is the case you will need to get the model number and do some goole ninja activity.

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