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-   -   One-X Mobile App Autostart (Android) (http://support.avaya.com/forums/showthread.php?t=14498)

butler13 09-01-2021 07:55 AM

One-X Mobile App Autostart (Android)
 
Hi, is there any known way to have the One-X Mobile application run automatically in the background after the phone boots? This is an Android phone by the way. The customer would like to be able to start receiving calls as soon as his phone boots without the need to open the One-X Mobile app.

mlombardi1 09-01-2021 12:43 PM

I'm not an Android user so I can't speak from experience, but there are third party apps to control this such as Boot Apps: https://play.google.com/store/apps/d...e.launchonboot

Quote:

Originally Posted by Google Play
This app allows you to manage a list of apps to open automatically at startup (when you turn on or restart your smartphone).


butler13 09-08-2021 08:35 AM

Quote:

Originally Posted by mlombardi1 (Post 36403)
I'm not an Android user so I can't speak from experience, but there are third party apps to control this such as Boot Apps: https://play.google.com/store/apps/d...e.launchonboot


I tried Boot Apps and that seems to have worked as a secondary solution, very much appreciated! I called Avaya as well to find out if someone knows if the One-X app can do it without the need for a third party application, they said they'd have an engineer reach out to me (not sure how long something like that takes). In the event that this third party app starts acting up, I need to be able to reliably tell the client that there either is or isn't a way to do it natively.

mlombardi1 09-13-2021 06:23 AM

Report back with what you hear from support.

butler13 09-15-2021 08:12 AM

They eventually sent me an email stating the following:



Hi There,



The short answer is not possible on 9. X or 10. X IPO Release

New features and fixes are on R11.0 and R11.1. This is one example about fix and what Im talking about new features:

Microsoft Word - PSN005386u.docx (avaya.com)

This is an RFI ticket so Iím canceling this with this answer

Regards





Now I don't know why they're telling me it's not possible on 9 or 10 because I have the latest release of the app which is 10.0.0.5.224 from the Google Play Store. There are also two other issues I ran into with the app, one being that the app rarely opens on the android phones I tried it on (2 Samsungs,1 Xiaomi and 1 iPhone), one of the Samsung phones seems to open fine as far as I remember as well as the iPhone but the other two hang on boot indefinitely and sometimes the app will eventually open after like 20- 30 minutes of waiting.



One of the Android phones (the one that hangs) also doesn't have any audio on both ends during voip calls unless I click the refresh button in the app to resync first on every startup. I noticed that the review score for the app in the Google Play Store is pretty low, 2 out of 5, with the majority being ones, so maybe this app just isn't optimized and if that's the case, I need another solution because the main feature the client wanted was remote phones and we cannot close the install project and get paid until this is working.


If there is an alternate solution for this, I'd appreciate anyone willing to assist. I'm hoping there might be a version of the app that's not on the Play Store that has bug fixes of something.


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