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-   -   How to ring many logged agents phones for a single topic call (http://support.avaya.com/forums/showthread.php?t=11515)

amouinet 05-24-2016 10:06 AM

How to ring many logged agents phones for a single topic call
 
Hi,
Any one knows if it's possible to ring many logged agents phones for a single call same way as a hunt group, but through a taskflow?
The reason is some topics are treated as urgents and a call has to be answered asap.
I can use an external extension (huntgroup on the IPO), but need to use only the logged agents!


Thank you in advance.

clishman 05-31-2016 05:42 AM

I've been asked this by a customer and couldn't find a way to do it.
IPOCC isn't mean't to do it really though, if an agent is available the call will go to them individaully.
We sorted urgent calls out using priorities, Group Assignment Prio in the agents profiles.

verma62 06-02-2016 02:44 AM

Hi,

As far I know call will be sent to a single Agent only and not to multiple Agents.
However as suggested in earlier post you do can route the calls to Agent as priority by creating a topic with more priority. This will bypass all less priority calls in the queue and delivered to Agents first.

mstasiek 06-05-2016 09:17 AM

Hello,

I tried both sollution, but it does not works.
The problem is that if any value is stored in a variable, the system stop playing voice prompts and and immediately transfers the call to the next topic and vice versa (in the logs i see cyclical transfer: MainMenu -> MenuKlient -> MainMenu -> MenuKlient).


Maybe is any possibility to delete the value stored in a variable during active call?

Regards
M


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