Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   Trunk side recording for Witness Impact 360 R7.7 (http://support.avaya.com/forums/showthread.php?t=2033)

rikki51 08-22-2012 07:12 AM

Trunk side recording for Witness Impact 360 R7.7
 
I have a customer using Witness Impact 360 R7.7 compliance on an ACM 5.2. They need to transfer agent calls occasionally via trunk-trunk xfr to a non Avaya teleservices outsourcer. Is there a way to record the call leg following the transfer via an ACM trunk monitoring feature and a VDN transfer method? The customer has not been able to get this to work so far. They are upgrading to R11 soon, but need this feature now.

Rikki


All times are GMT -7. The time now is 08:44 PM.