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-   -   IPOCC webchat - character coding (http://support.avaya.com/forums/showthread.php?t=12983)

jtarjanyi 09-13-2017 02:37 AM

IPOCC webchat - character coding

Our customer want to use WebChat as part of IPOCC solution. With the example of IPOCC chat it works pretty well, but it seems we have proleblwm with character coding when non-english characters are used like (űő - Hungarian).

Is there any way to use this kind of characters ?

I got better result from WebUI, I think because the browser support it, but not all of them :(

Is there any way to support all of them both in WebUI and IPOCC Client as well ?

jtarjanyi 09-13-2017 03:19 AM

Never mind..
It seems it is a bug in bulit-in java script, because the outgoing messages are OK, but the incommings are bad in the Proxy log, but was OK in the application wich call the JavaScript.

jtarjanyi 09-26-2017 06:12 AM

Unfortunately we stil have problem with that character encoding.
The Agent Web client change the "ű" and "ő" to q. I'm not sure if it is caused by the Tomcat WWW encodig. Any Idea how to fix it ?

jtarjanyi 10-04-2017 06:15 AM

Anybody have suggestion to resolve this issue?

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