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-   -   Asa, att, aht (http://support.avaya.com/forums/showthread.php?t=11434)

haddod 05-09-2016 01:11 PM

Asa, att, aht
 
Average Speed of Answer / Average Talk Time / Average Hold Time
These three measurements have been around forever. I cannot find them in this IPOCC when reviewing everything offered in 9.1.6 IP Office Contact Center Statistics counters. I won't ask why Avaya did this but can I ask for guidance please? What counters would I use for each of the above please?
Thank you.

kgerhold217 05-11-2016 01:15 PM

Hope this helps
 
Average Conversation time = avg talk time
Average Hold Time = avg hold time (in counters under Calls on hold and wrap up
Average Ring Time = Average Speed of Answer


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